Mark's Guitar Shop Purchase Terms and Conditions
Entire AgreementOther than as specifically provided in any separate formal purchase agreement between you and MarksGuitarShop.com, these terms and conditions (this “Agreement”) apply to all of your online purchases from the website (the “Site”) and may NOT be altered, supplemented, or amended by you through the use of any other document(s). Any attempt to alter, supplement, or amend this document or to enter an order for product(s) which is subject to additional or altered terms and conditions will be null and void, unless otherwise agreed to in a written agreement signed by both you and MarksGuitarShop.com.
AcceptanceBy purchasing products and/or services from the Site, you agree to be bound by and accept this Agreement. Orders are not binding upon Mark's Guitar Shop until accepted by Mark's Guitar Shop. We reserve the right to refuse service to anyone. Mark's Guitar Shop will indicate its acceptance of an order by acknowledging your order by reply email or by shipping the ordered items to you.
Shipping Charges—Taxes and TitleSeparate charges for shipping and handling will be shown on your order form. Often times, orders received before 3:00 p.m. PST, Monday through Friday, are shipped the same day. Orders placed on Saturdays, Sundays, or holidays will be processed the next business day. As a security precaution, initial orders and orders shipping to alternate addresses may be held for extended verification. All items purchased from MarksGuitarShop.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery to the carrier. For more information on our shipping policies, including rates, delivery times, and delays, please contact us via email or call us at 1-509-325-8353. If applicable, a separate charge for taxes will be shown on the invoice. We are required to collect sales tax on all orders shipped within the State of Washington. If we are shipping an item to any one of these states, then you will be charged the applicable local sales tax rates.
Mark's Guitar Shop Return Policy
Your satisfaction is our top priority.
We want you to be happy with your purchase. If for any reason you’re not completely satisfied with your purchase of a new item, simply return it in its original condition within 3 days of receiving it and we’ll give you a full refund. Returned items must be in purchased condition, showing no signs of wear or use such as belt-buckle or pick scratches, scuffs, dings or scrapes on the instrument or collateral materials. Items must also include all original packaging, manuals, warrantees and accessories or your return may be subject to a return handling charge. Your refund will be promptly processed upon successful evaluation of your returned item from our Staff. Refunds are made for product value only, excluding shipping and handling charges. If you received Free Shipping on your order, the value of the uncharged shipping cost will be deducted from your refund.
Select used items are not returnable.
International ShipmentsOur return policies for new and used gear also apply to international shipments.
Requesting a Return
Abuse of Return PrivilegesOur return policy is in place to ensure our customers never get stuck with a wrong piece of gear. Those who violate the spirit of our return policy by having excessive returns may be subject to limitations or suspension of return privileges.
Send your returns to:Mark's Guitar Shop(Your RA #)918 W Garland AveSpokane WA 99205
What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience
(your information helps us to better respond to your individual needs)
To improve our website
(we continually strive to improve our website offerings based on the information and feedback we receive from you)
To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To administer a contest, promotion, survey or other site feature
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Mark's Guitar Shop
918 W Garland Ave
Spokane, WA 99205